Frequently Asked Questions
How long can i wait for a refund?Alvin Ganyou will need to wait at least 5-7 business days for the refund to be reflected back into your account. please make sure that you had sent us back the items for inspection before we can proceed with the refund process.
How much does shipping costs?Alvin Ganplease go to Info > Shipping page for more information
Is it secure to pay using my bank or credit card on your website?Alvin Ganyes, our website are fully secured using the highest standard of SSL and e-commerce standards. both our payment methods, PayPal and iPay88 are renowned and globally recognised for their security and efficiency.
My order contains ready stock and pre-order items, how will you deliver these items?Alvin Ganwe will usually send out both items once your pre-order / back-order items had arrived at our warehouse. therefore, we only charged one time shipping fee. you may need to wait until all your items arrive.
My transaction failed when paying for the order, what can i do?Alvin Ganif your transaction failed, you can go to My Account > Orders and click to Pay again. it will load your products into cart, and allow you to try the payment method.