Can i cancel/amend my order?Alvin Ganwe're sorry but once orders are placed on our website are considered final and sold. please let us know your issues, so we will try better to serve you next time.
Frequently Asked Questions
Can i change my shipping address after placing an order?Alvin Ganwe're sorry but due to our website regulations, we are not allowed to change your shipping address, once your order had been placed.
Can i collect the items at your warehouse?Alvin Ganwe only offer self-collect if you're located around Batu Pahat, Johor, Malaysia. you may place your order as usual, but upon checkout page, please select Self-Collect as the shipping method. we will notify you thru whatsapp to let you know when you can come to pick up your items.
Can i collect the return or exchanged item at your warehouse?Alvin Gansorry, but we don't offer self-collect for any return or exchanged items. we will deliver it to your same order address thru courier services.
Can i exchange my item for a different size or material?Alvin Ganyes, you can send us back the items, as long as you adhere to our Returns procedure. we only offer ONE time return and you need to pay for the return shipping to our accounts. please go to Contact Us page to fill up the details and we will contact you thru email.
Do you allow Cash on Delivery (COD) options?Alvin Ganwe're sorry, but currently we do not provide any CoD options to customers.
Do you ship international orders?Alvin GanYes, we do ship to international countries, you may see at Info > Shipping page for more info.
How do i place an order?Alvin Ganplease click any products on our website, and you may proceed to choose the color and size you require. click add to cart, and from there, you can checkout to fill-up your details, shipping info and your preferred method of payment.